Last Updated: 06/12/2025
Thank you for choosing Vilvam Events. This Shipping Policy outlines how we deliver products purchased through our website.
1. Delivery Locations
We currently ship products across:
- All major cities in India
- Tier 2 & Tier 3 towns (availability may vary)
- Remote areas may require additional delivery time
2. Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays are processed the next business day.
- Custom or personalized products may require additional preparation time.
3. Shipping Time
Estimated delivery times after dispatch:
- Metro Cities: 2–4 days
- Other Cities: 4–7 days
- Remote Locations: 7–10 days
Delivery times are approximate and may vary depending on courier service availability, weather, or unavoidable delays.
4. Shipping Charges
- Shipping fees are calculated at checkout based on location and product weight.
- Free shipping may be available on promotional offers.
5. Order Tracking
- Once your order is shipped, we will share a tracking ID via email or WhatsApp.
- You can track your package directly using the courier's website.
6. Failed or Unsuccessful Delivery
- If the customer is unavailable at the time of delivery, the courier will attempt again.
- Repeated delivery failures may result in returning the package to us.
- Re-delivery charges may apply.
7. Damaged or Missing Products
If you receive a damaged or wrong product, you must report it within 24–48 hours of delivery.
Provide clear photos of the package and product for verification.
8. Non-Deliverable Areas
- Some areas may not be serviceable by our courier partners.
- If delivery is not possible, we will notify you and issue a refund.
9. Contact Us
For shipping-related questions, contact us:
