Last Updated: 06/12/2025
These Terms & Conditions ("Terms") govern your use of the services offered by Vilvam Events ("we", "our", "us"), including event management, event registrations, and product purchases. By accessing or using our website or services, you agree to these Terms.
1. Acceptance of Terms
By accessing or using our website, booking events, or purchasing products, you accept and agree to these Terms. If you do not agree, you should not use our services.
2. Services We Provide
We offer:
- Event planning and event management services
- Event ticketing and registrations
- Sale of physical products and accessories
- Online payment processing via third-party gateways
3. User Responsibilities
- You must provide accurate and complete information during registration or checkout.
- You are responsible for maintaining confidentiality of your login details.
- You agree not to misuse our website or services in any way.
4. Event Registration & Booking
- Event bookings are confirmed only after successful payment.
- Event details, venue, or schedule may change based on unavoidable circumstances.
- We reserve the right to refuse or cancel bookings due to misconduct or fraudulent activity.
5. Product Orders
- Orders are processed only after payment confirmation.
- Product availability may vary; we may cancel orders for out-of-stock items.
- Shipping, delivery time, and charges will be displayed during checkout.
6. Payments
Payments are handled securely through trusted third-party payment gateways (Razorpay / Paytm / Cashfree / Stripe / etc.).
We do not store or access your card/bank account details.
7. Cancellations & Refunds
Refund and cancellation policies differ for products and events. You agree to follow the rules mentioned in our Refund Policy page.
- Refunds are processed only for eligible cases.
- Certain event bookings may be non-refundable.
- Processing time may take 3–7 working days depending on payment gateway.
8. Intellectual Property Rights
All content on our website — including text, images, logos, graphics, and designs — belongs to Vilvam Event Management.
You may not copy, reproduce, or distribute our content without permission.
9. Limitation of Liability
We are not responsible for:
- Technical issues or downtime of the website
- Losses due to incorrect user information
- Delays caused by courier, event partners, or payment providers
- Any indirect or consequential damages
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or actions.
11. Termination of Service
We reserve the right to suspend or terminate user accounts that violate these Terms, involve fraudulent activities, or misuse the platform.
12. Changes to These Terms
We may update these Terms occasionally. Updated versions will be posted on this page with a new "Last Updated" date.
13. Contact Us
For any queries regarding these Terms, contact us:
